Terms of Service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer may exercise their right of withdrawal.

Consumer: a natural person who does not act in the course of a profession or business and enters into a distance contract with the company.
Day: calendar day.

Ongoing contract: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligations are spread over time.

Durable medium: any tool that enables the consumer or the company to store information addressed personally to them, in a way that allows future access and unaltered reproduction.

Right of withdrawal: the consumer’s option to withdraw from the distance contract within the withdrawal period.

Company: the natural or legal person offering products and/or services to consumers at a distance.

Distance contract: a contract concluded using one or more means of distance communication within the framework of a system organised by the company for selling products and/or services at a distance.

Means of distance communication: a tool that can be used to conclude a contract without the consumer and the company being physically present in the same location at the same time.

Terms and Conditions: these general terms and conditions of the company.

Article 2 – Company Identity

Available upon request

Article 3 – Applicability

These terms and conditions apply to every offer made by the company and to all distance contracts and orders concluded between the company and the consumer.

Before a distance contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, the consumer shall be informed prior to the conclusion of the contract that the terms and conditions are available for review and will be sent free of charge upon request.

If the contract is concluded electronically, the terms and conditions may be made available electronically in a way that allows the consumer to store them on a durable medium. If this is not possible, the consumer will be informed of where they can access the terms electronically and that they will be sent free of charge upon request.

If specific product or service conditions also apply, the second and third paragraphs apply accordingly. In the event of conflicting conditions, the consumer may rely on the most favourable provision.

If one or more provisions in these terms and conditions are invalid or annulled at any time, the remainder of the agreement and conditions will remain in force, and the invalid provision will be replaced in mutual agreement by a valid provision that approximates the original as closely as possible.

Situations not covered by these terms and conditions must be assessed in the spirit of these terms.

Ambiguities in the interpretation of one or more provisions shall be interpreted in accordance with the spirit of these conditions.

Article 5 – The Agreement

Subject to the provisions in paragraph 4, the agreement is concluded when the consumer accepts the offer and meets the corresponding conditions.

If the consumer accepts the offer electronically, the company shall immediately confirm receipt of the acceptance electronically. Until this confirmation has been received, the consumer may cancel the agreement.

If the agreement is concluded electronically, the company shall take appropriate technical and organisational measures to secure electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, the company shall take appropriate security measures.

The company may, within legal limits, verify whether the consumer can meet their payment obligations and consider relevant factors for responsibly concluding a distance contract. If the company has good reason not to enter into the contract, it may refuse an order or impose special conditions.

No later than upon delivery of the product or service, the company shall provide the consumer with the following information in writing or in a way that allows the consumer to store it on a durable medium:

  • the company's business address for complaints;

  • terms regarding the right of withdrawal, or a clear notice of exclusion;

  • information on warranties and after-sales service;

  • the information referred to in Article 4, unless already provided prior to conclusion;

  • the termination conditions for ongoing or open-ended contracts.

For ongoing contracts, this applies only to the first delivery.

All agreements are subject to the availability of the ordered products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to cancel the agreement within 14 days without giving any reason. This period starts the day after the consumer or a representative receives the product.

During the withdrawal period, the consumer must handle the product and packaging with care and only unpack or use it as necessary to determine whether they wish to keep it. If exercising the right of withdrawal, the product must be returned with all supplied accessories, in original condition and packaging, in accordance with reasonable and clear instructions provided by the company.

The consumer must notify the company of the withdrawal within 14 days via email or a written statement. The product must then be returned within 14 days. The consumer must retain proof of timely return.

If the consumer fails to notify or return the product on time, the purchase becomes binding.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, they are responsible for the return shipping costs.

If the consumer has already paid, the company shall refund the amount as soon as possible and no later than 14 days after notification of withdrawal, provided the returned item has been received or the consumer provides proof of return.

Article 8 – Exclusions from the Right of Withdrawal

The company may exclude the right of withdrawal for the products mentioned in paragraphs 2 and 3, provided this is clearly stated prior to the conclusion of the agreement.

Exclusions may apply to:

  • products made to the consumer’s specifications;

  • personalised products;

  • items that cannot be returned due to their nature;

  • perishable goods;

  • items subject to market fluctuations outside the company's control;

  • newspapers and magazines;

  • audio/video recordings or software where the seal has been broken;

  • hygiene-sensitive products.

Exclusion may also apply to services related to:

  • accommodation, transport, restaurant services or leisure activities on a specific date or within a specified period;

  • services that begin with the consumer’s consent before the withdrawal period ends;

  • gambling and lottery services.

Article 9 – Prices

During the validity period stated in the offer, prices will not be increased except for changes in VAT rates.

Notwithstanding the above, the company may offer variable prices for products or services subject to fluctuations in the financial market beyond the company’s control. This will be clearly stated in the offer.

Price increases within three months of concluding the agreement are only allowed if resulting from legislation or regulations.

Price increases after three months are only permitted if the company has reserved this right and:

  • they are due to legal or regulatory changes; or

  • the consumer has the right to cancel the agreement from the effective date of the price increase.

Delivery takes place outside the EU. Customs authorities may charge the customer for import VAT and clearance fees. Therefore, Danish VAT is not charged by the company.

All prices are subject to printing and typographical errors. The company accepts no liability for such errors. In case of a pricing error, the company is not obliged to deliver at the incorrect price.

Article 10 – Conformity and Warranty

The company guarantees that products and/or services comply with the agreement, the specifications in the offer, and applicable legal requirements at the time of the agreement. Specific agreements may extend this to non-standard uses.

Any warranty provided by the manufacturer, importer or company does not affect the consumer’s statutory rights.

Defects or incorrect deliveries must be reported in writing within 14 days of receipt. Items must be returned in original packaging and in new condition.

The warranty period corresponds to the manufacturer’s warranty. The company is not liable for the product’s suitability for individual use or for advice regarding use.

Warranty is void if:

  • the consumer or a third party has repaired or altered the product;

  • the product has been subjected to abnormal use or misuse;

  • the defect is due to legal requirements regarding materials used.

Article 11 – Delivery and Performance

The company shall exercise the greatest possible care when receiving and fulfilling orders.

Orders are dispatched within 30 days of confirmation unless otherwise agreed. In case of delay, the consumer will be informed no later than 30 days after placing the order.

The consumer may cancel the agreement free of charge in case of significant delay and may request compensation.

In case of cancellation, payment shall be refunded within 14 days of confirmed cancellation.

If a product cannot be delivered, the company will offer a replacement. This will be clearly communicated, and the right of withdrawal remains applicable. Return shipping in such cases is at the company's expense.

The risk of damage or loss passes to the consumer upon delivery unless otherwise agreed.

Article 12 – Ongoing Contracts: Duration, Termination, and Renewal

Termination
The consumer may terminate an open-ended contract at any time with no more than one month’s notice.

Fixed-term contracts may be terminated at the end of the term with one month’s notice.

Termination may take place:

  • at any time;

  • in the same manner as the contract was concluded;

  • with the same notice period the company uses.

Renewal
Fixed-term contracts are not renewed automatically.

Exceptions: newspaper and magazine subscriptions may be extended for up to three months if the consumer can cancel with one month’s notice.

Long-term subscriptions may only be renewed tacitly if the consumer can cancel with one month’s notice or up to three months for less frequent deliveries.

Introductory subscriptions end automatically.

Duration
For agreements lasting more than one year, the consumer may cancel at any time with one month’s notice unless this would be unreasonable.

Article 13 – Payment

Unless otherwise agreed, payment must be made within 7 working days after the start of the withdrawal period. For services, this starts from confirmation of the agreement.

The consumer must report any errors in payment details immediately.

In case of non-payment, the company may – within legal limits – charge reasonable collection costs previously disclosed to the consumer.

Article 14 – Complaints Procedure

Complaints must be submitted clearly and in writing within 7 days after discovery of the issue.

The company will respond within 14 days. If more time is needed, the consumer will receive an acknowledgment with an estimated response time.

If a complaint cannot be resolved jointly, it becomes a dispute subject to dispute resolution procedures.

Submitting a complaint does not suspend the company’s obligations unless agreed otherwise in writing.

If a complaint is justified, the company will offer replacement or repair free of charge.

Article 15 – Disputes

All agreements between the company and the consumer are governed by the laws of England and Wales. Any disputes arising from or related to these agreements shall be subject to the exclusive jurisdiction of the courts of England and Wales.