Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. 

To be eligible for a return, the item must be in its original condition: unused, undamaged, and in its original packaging.

Please note that return shipping costs to our warehouse in Asia are the responsibility of the customer, as well as any customs or import duties that may apply.

To start a return, please contact us at hello@rosewynn.co.uk
If your return is accepted, we’ll provide detailed instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

If you have any questions about your return, feel free to email us at hello@rosewynn.co.uk

Damaged or Defective Items
We take quality seriously. If your item arrives damaged, defective or incorrect, please contact us immediately upon receipt. In such cases, we will replace the item free of charge or issue a full refund, whichever you prefer.

Non-Returnable Items
For hygiene reasons, we do not accept returns on underwear or bras, regardless of whether they have been tried on or not.

Exchanges
If you would like a different item, the fastest solution is to return the original item (once approved), and place a new order separately.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued automatically to your original payment method. Please note it may take a few business days for your bank or credit card provider to process and post the refund.